Do B.TIES take custom orders?
Yes certainly! If you require 3 or more ties for your wedding, christening or special sophisticated soiree, we would love to design something bespoke for you! Allow up to 4 weeks for your custom crafted creations, just email us to chat about your options.

Can I buy my own fabric for a bow tie?
Every B.TIE is hand crafted from specifically selected premium fabrics, 100% cotton and linens. To ensure each of our bows is up to snuff we don’t make custom orders from pre-selected fabric. We encourage you to send through some inspirational imagery to help us find the perfect fabric for any custom orders.

What kind of bow ties do B.TIES make?
All of our bow ties are pre-tied with a metal hook-and-eye fastener at back. They are 100% handmade in Melbourne from new, vintage and custom fabrics collected from all over the world and the web.

Is there a B.TIES store that I can visit?
B.TIES is almost exclusively online-based seven days a week, 24 hours a day, all around the world! But if you’d like to see a our products in the flesh, you can find us occasionally at markets in Melbourne and Sydney (and sometimes Brisbane and Adelaide!).

How long will it take to ship my order?
All orders are shipped from Melbourne with Australia Post within 2 business days of purchase, and should arrive:
• 2 – 3 days later (Australia)
• 3 – 5 days later (New Zealand)
• or up to 10 days later for the rest of the globe. (Shoot us an email for international shipping rates!)

Express shipping is available for Australian and New Zealand customers at checkout. Express orders are shipped within 2 business days of purchase with Australia Post’s express service to be delivered in 1 – 2 days.

Can I pick up my order?
As we don’t have a shopfront and many of our products are made to order, collection can be very tricky. In very special circumstances with at least 24 hours notice, we can arrange collection in the inner suburbs of Melbourne.

Can I get a refund or exchange on my order?
If your B.TIE is faulty or defective, we can replace or refund with proof of purchase, if the product is shipped back within 14 days of receipt of goods. Shipping costs are not refundable. If your B.TIE is not-quite-the-right-colour or you’ve changed your mind, we are happy to exchange for another product of equal or lesser value, with proof of purchase, within 14 days of receipt of goods. Simply email us before returning your order. Shipping costs are not refunded and you will need to pay for the return of your original purchase and shipping costs for your replacement. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund. We recommend an insured and trackable mail service as we are unable to issue a refund without actual receipt of the item(s). Please allow 1 week from when we receive your return for it to be processed. Please note that there are no exchanges or refunds on sale items.

Do B.TIES wholesale to retail stores?
We sure do! If you have a store and are looking for hand crafted bow ties made in Melbourne – email us for more info!

Do B.TIES make bow ties for kids?
Style knows no age limits! Our ties are fully adjustable down to fit babies and children.